CambriLearn Service Commitment

CambriLearn strives to provide the best possible online schooling and support experience to all our parents and students.

We have outlined the following as our service commitment to you:

• We are committed to responding to urgent support requests within 4 to 8 business hours, and all other support requests within 1 to 2 business days.
• Our business hours are Mondays to Fridays, 8am to 5pm, Central African Time, excluding South African Public Holidays.
• We process cancellations and refunds within 21 business days.
• We deliver report cards within 10 working days.

We may request additional information from you to help us resolve a support request. If we don't hear back from you after 48 hours, we will send you an email reminder. If we still don't hear back from you after a further 48 hours, we will close the support request. You may then open a new support request by sending an email to hello@cambrilearn.com, and we'll pick up right where we left off.